Jeanne Fournier


	ork History

	OBJECTIVE:			To obtain a position within a growing company where I can fully utilize my education and experience while contributing to the benefit of my employer.


	Current December 2007			Technical Support Analyst — Dykema Gossett Law Office Providing technical support to end-users on the Microsoft Office suite 2003- 2007 desktop applications, Softwise MacroSuite, Hummingbird document management system, Workshare Delta View, Internet and other law office specific applications via phone or in person. Assist attorney with Internet wireless communication onsite and/or offsite and other remote dial-up issues. Document all cases in ticket/resolution software database.
	December 2007 May 2007			Instructor — EDS Uniform Screening Program Developed courseware to teach North Carolina Medicaid account to use the screening software developed by EDS. The software allows medical staff to determine appropriate housing placement for a Medicaid recipient such as to a nursing facility or hospital.
	May 2007 October 2000			Technical Support — EDS Vehicle Sales, Service, and Marketing group Provided support for all activities concerning the GM dealership’s computer and satellite equipment, such as moving the equipment and to determine cabling specifications. Scheduled the de-installation/reinstallation of moving the GM dealership’s satellite equipment from one building to another.
	October 2000 November 1999			Information Associate — EDS Dealer Development and Support group Completed the EDS SED COBOL College program in February of 1998. Provided regular support on the Tandem Himalaya system through on-call responsibilities. Completed the design and construction of Block Mode Screen for the Rapid 2000 project.
	November 1999 January 1990			Training Specialist — EDS Vehicle Engineering & Planning group Provided advanced class room training in the following courses: Windows, Microsoft applications from beginning to advanced in Word, Excel, PowerPoint, Access, and Lotus Notes Mail. June of 97 – October 97: Volunteered to work on the Veterans Administration Implementation project to provide Microsoft Exchange training to Executives of the Veterans Administration Medical Center at up to 168 sites nation-wide. Required weekly travel, quick knowledge of the software, contacted the sites to coordinate the classroom training schedule, made all travel arrangements, and was prepared to teach classroom , individual, and or demonstrations January of 97: Volunteered to travel to Sunnyvale, California to provide training needs assessment to the Philips Semiconductors EDS Account. This was a two-week review to identify application training requirements to support the information Technology implementation plan. June of 95: Developed courseware and delivered a three-day Notebook Training course for the GM Oldsmobile customer. The class included the following software: Ontime, WinFax Pro, RLN, and custom templates in Microsoft Word and Excel unique to the customer’s ob. Traveled to the Oldsmobile sites in Los Angeles and Oakland California, New York, and Detroit to teach the course to GM Sales Executives April of 94: Assigned to the Remote Notebook Training project on the EDS North America Vehicle Sales, Service and Marketing group. This project included the development of custom courseware for a three-day training program using Microsoft Window, Word, Excel, and PowerPoint. Traveled to Dallas Texas to deliver the training. Training Specialist: EDS Vehicle Engineering & Planning Group. Founder of one-on-one training. Provided one-on-one computer assistance training the GM Truck Engineers. Wrote the proposal for the training services. The contract was signed and a total of 15 one-on-one trainers were hired. Developed the PC Training plan which set the foundation for this service. Responsibilities of the trainer included: Scheduling one-on-one training sessions with the GM engineers. Writing custom instructional material, handouts, and tip sheets. Planning and coordinate meetings with GM management to keep them informed on issues concerning the Local Area Network and training. Generating application usage statistics to show the engineer’s progress. Plan, coordinate, and deliver User Group meetings and special workshops to Truck engineers.
	January 1990 September 1988			Graphics Artist — EDS Corporate Communications group Designed and created computer graphics such as presentations, statistical charts, brochures, and other conventional graphics using high-level Macintosh software and equipment. Worked on special project for the GM Marketing Systems Steering council. The purpose of the project was to create a diagram in a user-friendly visual to help reconcile the data model across each of the GM name plates. The final output was a wall-size diagram that completely covered a large conference room. Consulted and coordinated with project managers to meet deadlines and deliver quality documentation. Worked with Aldus Persuasion, Adobe Illustrator, Aldus Freehand, PageMaker, MacDraw, Microsoft Excel, and Word.
	September 1988 March 1985			Text Processing Specialist — EDS Technical Systems Development group Responsibilities included text data entry using IBM Script for mainframe-based computers, document formatting, system training, and interfacing with technical writers. Proofread documentation for errors or ambiguities, as well as software or system flukes which could cause an error in the development of the documentation. Created presentation graphics for management using Claris MacDraw and Aldus Persuasion on a Macintosh computer. Developed and delivered a ISPF Script training to new staff members.

jeanfour@comcast.net