Thank you for visiting my Working Website! My name is Jeanne Fournier.

This website list my professional History of Work a summary of my Qualifications and achievements, a Testing page for website projects I am currently working on, and a Video page demonstrating photo slide show projects.

Let me tell you about myself....

Current position is a Technical Support Analyst; providing help desk support to a large law firm in Detroit. Most of my working career has been employed with Electronic Data Systems (EDS). As you will learn from reading my Word History page, each position I held has been an expansion of my computer knowledge. I have worked with more than 25 different software package with expert knowlege in the Microsoft Office suite of applications – Word, Excel, PowerPoint, and Access.

Expertise:

• Technical Support Analyst/Help Desk
• HDI Support Analyst Certification
• MS Certified in Microsoft Word, Excel,
• Advanced knowledge of MS PowerPoint
• Good customer service, verbal, and written communication skills
• Knowledge of the Internet, Photoshop, Dreamweaver, and HTML
• Experienced Word Processing Documentation Specialist
• Familiar with other business software such as Quicken Books
• Well-organized and detail-conscious in working with customers and co-workers
• Troubleshooting PC skills for software and hardware (printers, modems, PDAs)
• Experienced Application Specialist teaching in a classroom or one-on-one

Throughout my employment career, I have excelled in each position held. I enjoy working with people, and have always been a strong team player.

Thank you for your time, consideration, and attention to my website.